I help people fix tough problems and build things that make their jobs easier. With over a decade in support roles—mostly in SaaS and telecom—I’ve handled everything from messaging compliance and onboarding to bug reports and internal tool development. I recently started building AI-powered desktop apps for my team to analyze opt-in flows and verify security hygiene.
Custom-built Streamlit app that checks opt-in flows and privacy policies for messaging compliance using local LLMs. Built for daily use by the support team.
Offline tool to validate post-ATO account cleanup (MFA, password resets, API key rotation, etc.) and help support reps reduce manual review time.
Aug 2021 – Present
Resolve high-impact issues across messaging products (A2P 10DLC, Toll-Free, WhatsApp). Help customers navigate campaign compliance and API troubleshooting. Built and deployed AI tools to streamline opt-in validation and support workflows.
Jun 2019 – Jul 2020
Handled escalated support issues for hybrid cloud storage systems and virtualization stacks. Coordinated with engineering and QA teams on bug resolution and customer feedback loops.
Dec 2016 – Jun 2019
Provided diagnostic and remote support for ophthalmic imaging devices. Created product training guides and led technical onboarding sessions for clinics and hospitals.